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Department of Treasury and Finance
Travel - Claims Process
 
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1. Immediate action required at the time of an incident
2. Reporting an incident
3. Managing a claim


StepActionWhenActions
1.Action required at the time of an incidentImmediately
  • Emergency assistance overseas:
    Emergency assistance can be obtained anywhere overseas by making a reverse charge call to the number provided by Accidental and Health International and quoting the Tasmanian Government’s policy number.
  • At the time of an incident employees must:
    • report any loss or damage in respect of baggage, business property, money or travel documents to either the police or the transport carrier, otherwise cover may be refused by the insurer; and
    • record details of the incident, including (if relevant) witnesses’ names and contact details (a written report will be required when making a claim).
  • Where third parties are involved, agencies and their employees must not:
    • admit liability, either verbally or in writing; or
    • agree to pay or settle any third party costs.
2.Reporting an incidentWithin 24 hours of the incident
  • If possible, the appropriate Claim Form must be completed, signed and faxed to Marsh (and copied to the relevant government agency) within 24 hours of becoming aware of incidents which:
    • are likely to result in a claim; or
    • involve personal injury to a third party.
  • Agencies may have additional internal reporting requirements. These should be followed in accordance with agency guidelines.
3.Managing a claimOngoingFund Administration Agent
  • The Fund Administration Agent, Marsh Pty Ltd, is responsible for overseeing the administration of all claims through Accident and Health International.

Agencies
  • Agencies are not authorised to agree to or organise expenditure in relation to the claim unless prior approval is obtained from Marsh or Accident and Health International.

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