TRO Frequently Asked Questions

Who is able to register for Tasmanian Revenue Online (TRO)?

  • employers liable for payroll tax;
  • registered insurers and representatives; and
  • solicitors, financial institutions and organisations who endorse and remit the duty payable on transactions and instruments such as property transfers.

How do I register for Tasmanian Revenue Online?

Payroll Tax, Insurance Duty, Duty Transactions and Land Tax Search

You can register to lodge and pay payroll tax and insurance duty, calculate and self-endorse duty and request Land Tax Searches on TRO.

Users new to TRO will need to commence by registering as a new user. If you already have a TRO username you should log in to TRO (www.tro.tas.gov.au) and create your new account using the new application menu item in the top right hand corner of the screen.

 

Payment options

Make payments in TRO using an Electronic Payment Authorisation. Read making payments in TRO for detailed information.

A range of other payment methods are also avaliable for payroll tax and insurance duty including BPay, EFTPOS, and cheque.

 

Can the State Revenue Office debit funds from my account at any time?

No. Even if you have submitted an Electronic Payment Authorisation for TRO, funds can only be retrieved from your account if you authorise this in the course of making a transaction.

 

What happens to my Electronic Payment Authorisation information?

Information is stored securely by the State Revenue Office.

 

Can State Revenue Office staff access client files?

Access to information by State Revenue Office staff is strictly limited by conditions imposed under the Taxation Administration Act 1997.

Important: The Act enables authorised officers of the State Revenue Office to require a person to provide information, attend and give evidence or provide records for the purpose of a taxation law.

Self-endorsement does not alter these provisions.

 

What are the record-keeping requirements?

Record-keeping for payroll tax and insurance are the same as the standard tax record-keeping requirements.

For clients lodging duty instrument transactions, the evidence requirements are set out in the online help files.

The Taxation Administration Act 1997 and the Conditions of Use issued at the time of your registration specify the period these records must be retained.

 

Who can help me with support or guidance?

Call the State Revenue Office on (03) 6166 4400 or send an e-mail to the relevant tax or duty team - see the Contact Us page.

For systems support call (03) 6166 4400 or email.

Other support:

  • comprehensive online how to documents and help files within TRO; and
  • a range of Revenue Rulings, guidelines, fact sheets and other information on the SRO website.

 

Why should I use TRO?

Simultaneous data transfer and online payments reduce manual, paper-based administration. This is more efficient for all parties and enables State Revenue Office staff to allocate more time to assisting clients with complex transactions.

How does duty instrument self-endorsement work with Tasmanian Revenue Online?

Tasmanian Revenue Online enables clients to:

  • submit transactions liable to duty with the State Revenue Office;
  • pay for the tax liability electronically; and,
  • stamp the documents to record the transaction as self-endorsed.

An electronic invoice for duty payable is generated within TRO either weekly or monthly depending upon your registration approval.

Can all duty instrument transactions be self-endorsed?

No. There are some complex transactions that are better lodged manually with the State Revenue Office. View the document types that are currently available for self-endorsement.

What are the benefits of using self-endorsement?

  • in-house processing reduces the time spent on routine administrative tasks;
  • returns and documents can be endorsed, stamped and paid simultaneously;
  • paper records do not leave your office;
  • cheques for each transaction are not required;
  • phone calls are reduced, and postage and courier costs are eliminated;
  • clients are better able to prioritise their transactions to ensure deadlines are met; and
  • clients can choose the payment method best suited to their needs.

If a self-endorsed transaction on behalf of a client is incorrect, am I liable?

No. The liability for the payment of an under-endorsement (caused by error) rests with the taxpayer. The State Revenue Office will provide details so that you can refer the issue to your client to arrange any additional payment.

If you advise that you are reluctant or unable to resolve the matter with your client, the State Revenue Office will liaise directly with the taxpayer.

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